FAQs

What will appear on my credit card statement?

TLD Distribution & Fulfillment or an abbreviation of that name will show on your credit card statement after your purchase has been processed.

Can I make a special order for an item that is not on your site

Yes, for RETAIL CUSTOMERS email us at lockdoor02@gmail.com or call 240-362-0001.

For WHOLESALE ACCOUNTS contact your sales representative directly or email us at mytldwholesale@gmail.com with your request and we will notify you within 24 hour of availability.

Do you have more details (i.e. descriptions) on this item?

By clicking on any hyper linked product title name or pictures provided, you will see everything we know about that item. We do not have further product details beyond what is listed on the product detail information.

Can you tell me the status of my order?

All information on your order can be found through the Order Status link under your account.

Why didn't I receive an email confirmation?

Email confirmations are sent to you after your order has been placed and shipped. We also send email notifications if there are any problems in processing your order.

My order is overdue - where is it?

Our policy is to wait 15 business days before declaring a United States order lost.  If your order has not arrived within this time frame, RETAIL CUSTOMERS email us at lockdoor02@gmail.com or call 1-240-362-0001.  For WHOLESALE ACCOUNTS contact your sales representative directly or email us at mytldwholesale@gmail.com

How do I retrieve my password?

If you can't remember your password we can email you a new password for you by clicking here.