Placing an Order

Ordering with us is easy and secure. Follow these simple steps to place your order:

1. Add items to your shopping cart by clicking the 'Add to Cart' button located on any product page.
2. When you've finished shopping, click the 'Proceed Check Out' button.
3. If you're a returning customer, log in to continue. If you're a new RETAIL customer set up an account with us or click the guest checkout button.
4. Enter your credit or debit card details.
5. Click 'Place Order' and you'll be given your order confirmation number.
   

Our secure server encrypts all submitted information using the highest level of encryption technology available.

PLEASE NOTE: YOUR CREDIT STATEMENT AND INVOICE WILL REFLECT A CHARGE FROM TLD Distribution & Fulfillment or an abbreviated version of the name.

---

Payment Options

We accept payment via Major Credit Cards or Debit Card.  Other payments methods may become available. 

Check or Money Order

If you want to pay by Check or Money Order select this option at checkout. We accept checks or money orders denominated in U.S. Dollars ONLY. Once we receive your check or money order, we will wait until the check or money order clears our bank before processing your order and shipping. This may take up to 10 business days. NOTE: Payment for orders placed using a Check or Money Order must be received within 30 days of order placement date or the order will be automatically cancelled.

Please send payments to the following address:

The Locked Door Express

DBA TLD Distribution & Fulfillment
1227 National Highway
LaVale, MD 21502

To expedite processing please be sure to include your order number on the Check or Money order. For fastest processing of your orders, please consider payment by credit card. Cancelled orders paid by check or money order are eligible for store credit or refund less a 20% Administrative fee.

Wire Transfer

We do not accept Wire Transfers.

Domestic Taxes

We are required to collect Sales Tax on orders shipping to a Maryland (MD) address. 

---

Availability

When you log into your account to check the status of your order you will be shown one of the following three stages.

Available

We maintain a large inventory at our facility and the quantity available on hand IS the quantity shown with each item on our website. Typically, your order will ship within 2 business days if not sooner. We make our best efforts to ship your order as rapidly as possible and many orders are processed the same or next day of receipt. *Please note that we do not ship on weekends.

Out of Stock

We ship in-stock items ONLY and promptly.  There are no back orders.  If an item is marked Out of Stock it is not currently available.  

Cancelled

Your order may be cancelled if the product ordered is showing available stock on our website but available stock has an operational issue or quality issue.